On Valentine’s night,  I spent two hours chatting with one of my new tech support friends, in India.  Eventually, he determined that the huge icons on my desktop were not caused by a previously diagnosed corrupted user account or Vista–that my computer—a bad hard drive–was to blame.

The next morning, Walt, from a list serve I subscribe to, suggested a two-click fix.

If you need to create PDF files, you can try PDFCreator — open source and free.  Much cheaper than Adobe Pro 9.  In fact, the only real good reason to get Adobe Acrobat Pro anymore is if you want to use their review, annotation, and editing tools.  For PDF creation, PDFCreator works great, and evidently FoxIt is the better reader.

If your icons are large because of a setting, then try the following — http://www.mydigitallife.info/2007/12/09/how-to-resize-and-change-vista-desktop-icons-size/

Both solutions worked.

Later, my Indian tech support friend  emailed to tell me that he was glad to have resolved my issue, was closing the case, and that it was a pleasure serving me.(Having previously spent 64 hours trying to resolve MS issues, I was remarkably patient, it I do say so myself).

Still, much as I appreciated the companionship on  Valentine’s night, I’m afraid the relationship just isn’t working out.  It’s not easy to break up with Microsoft…but, clearly, that’s something I need to do.

Comments (and lawyers!) welcome!

AMH

New Cambridge Observer is a publication of the Harris Communications Group of Cambridge, MA.

I know there’s nothing more boring than other peoples’ computer problems but now that I’m in my 61st hour of  Microsoft Vista difficulties and my sixth day of being unable to use Comcast email for my business,  I’m going public  in hopes that Microsoft and Comcast will take note and send reinforcements–or of finding  a lawyer who would like to start a class action suit or two.

If anyone is interested in either saga or has any advice, I’ll  be happy to post the details (or email them–should that become a possibility).  In the meantime, I look forward to continuing my newfound friendships and morning, noon and late night phone calls with the tech support communities in India, New Jersey, Nova Scotia, Boston, Newfoundland, and North Carolina . Everyone has been most gracious and sympathetic, and I do appreciate finally having a social life.

AMH
PS–Did you know that Microsoft will help with Vista issues for free? From the support web site, it looks like you have to pay $59 per call or online chat–so I wasted three months emailing back and forth with 24-hour response time.  According to the site, free support is available only for Service Pack I  will be available only through March 31, 2009, but at the rate my case is being resolved, it should be available for years to come.  Click here for the url.

New Cambridge Observer is a publication of the Harris Communications Group of Cambridge, MA.